Terms & Conditions

Making a booking 

If you would like to make an appointment, you can book using this link  http://holiholistic.setmore.com or you are welcome to contact me on 07549 627743 - Using another method may result in your query being missed.

A 50% deposit will be required and will not be refunded if you cancel, change or reschedule that appointment within 24 hours

Cancellation/change or reschedule of appointment

We understand clients occasionally need to change or cancel their appointments. Should you need to do so we ask for at least 24 hours’ notice.

Cancelling/ changing/ rescheduling an appointment 24 hours or less than before your appointment, 50% of each treatment booked will be charged.  Effective from 1st October 2026

No further appointments will be made until the payment has been received.

The 50% booking deposit will be kept and used as your cancellation/ change of appointments including treatments and days up to 24 hours before your appointment.

If you decide that you no longer wish to have a certain treatment(s) during your appointment slot, please note that the above cancellation policy still applies.

Unclaimed Deposits

Sometimes, cancellations are made outside the 48 hours cancellation policy with no future appointmets made. I will attempt to rebook you within 2 weeks, any unclaimed deposits will be redeemed by Holi Holistic  3 months from the message being sent out with no reply from you.

Arriving on time for your appointment

Please arrive on time for your appointment. If you are going to be late, please contact us to let us know. If you are more than 10 minutes late for your appointment this will either impact on the length of treatment given or we will have to cancel your appointment, depending on the treatment. The above cancellation policy will apply.

If you are early, there is a waiting area where you are welcome to wait.

Please allow an extra 15 minutes for consultation, findings & aftercare for all massage, reflexology, holistic treatments and facial appointments.

For example a 30 minute treatment will allow for a 45 minute appointment time.

Method of payment

I accept cash, bank transfer or card. Bank details will be given at your appointment, payment will be required before you leave.

Cash or bank transfer are preferred to help minimise costs and to keep treatments as low as they can be.

Vouchers

Vouchers must be used before the expiry date. They cannot be used and will not be accepted after the expiry date.

You must show your voucher before the treatment is carried out. It is preferred you state you have a voucher at the time of booking.

The voucher entitles you to whatever has been purchased and will say on the voucher. If you would like any additional extras, these will be charged at the extra price which is stated. 

A written and verbal consultation is always carried out before any treatment.

They have no cash value and expiry date cannot be extended.**

Refer a Friend - if applicable

Voucher must be shown before the treatment is carried out. If booking more than one appointment, then you will receive 20% of the cheapest treatment. Cannot be used towards any Packages or Courses of Treatments, gift vouchers and any offers. The referred friend must not have had previous treatments with us previously. Please ensure you have filled out the voucher before. Cancellation Policy also applies.

Treating minors

We do not treat children 

GP Referral letter 

If you have any of the following conditions you may need a doctor letter or the treatment cannot be carried out

• Cancer

• In remission from cancer

• Heart/ Lung/ Kidney Disease or Conditions

• Breathing Conditions

• Strokes

• Some Autoimmune Disease

• Diabetes

• On any blood thinning medication

• 1st Trimester of Pregnancy

• Pregnant but had any fertility treatment

• Pregnant but had difficult with previous pregnancies

Bringing a children or friend along

The environment isn’t ideal to bring young children into as there isn’t a lot of space and there are many products that could be harmful to them. Also having young children may impact on my ability to carry out the treatment to on you if you are distracted and they may stop you from relaxing and truly enjoying your ‘ME’ time.

Inappropriate behaviour 

Any inappropriate behaviour towards your therapists, will result in immediate termination of treatment and full payment will be required.

Aftercare for treatments

Aftercare for all treatments is essential to maintain the best results an aftercare form is given at the end of each visit